
The Next Time I Fly, I Know Which Airline Not To Fly With
By Paul Wein
Considering the fact that I have been on three vacations in the last two months, its no secret that I love to fly. To me, the flight is as much fun as the vacation I am taking. From the adrenaline surge I get when the plane is about to take off, to the joy I have of taking pictures of the sights out the window - flying is a lot of fun - except when you take an airline that makes your flight anything put a pleasant one.
On this particular trip, I flew U.S. Airways both ways with a layover each way - and hated all four plane rides. Besides the fact that the layovers were ridiculous - like connecting in Philadelphia for a second plane ride that only took a half hour - everything from the attitude of the employees to the anything but smooth ride made me wish I had picked another airline.
When I got to LaGuardia Airport on Friday evening for the first flight, I asked the woman behind the desk at the gate what type of seat I had. Her exact words were, "We have a nice comfy middle seat for you." I immediately understood her sarcasm, because everyone who flies knows that the middle seat is the least comfortable. When I asked her if I could change it, I got a simple "no" and was then dismissed as she tended to another passenger. This attitude continued today when I got on my last flight from Philadelphia. I asked the flight attendant if there was beverage service on the flight - only to get the same exact "no" - but this time with a hint of laughter, as if he thought my question was funny. Its bad enough that airlines stopped serving meals - but no beverages either?
Besides the quality of their staff, their planes could stand for an upgrade as well. Each of the four flights were as choppy as taking a boat out through rough seas - and each plane I took was smaller then the last one. The final plane I took tonight was so small it only had nine rows - and two propellers. I thought we invented Jumbo Jets to replace planes that looked like they were to be used in flight school - which is one place their pilots should consider spending some time at.
I realize that every company has inept employees and off days that make them look bad. But judging by the reaction of the other passengers on the flights I took - I was not the only one who did not enjoy their flights on U.S. Airways.
Before I boarded my plane for LaGuardia, the woman at the gate asked for volunteers to give up their seat because they overbooked. In exchange for volunteering, the passenger would get a complimentary ticket to anywhere in the Continental United States. While I would have loved the opportunity to fly somewhere else for free and get another vacation - I declined...
...because that means I would have had to fly U.S. Airways again.